Doteasy
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Past incidents

All resolved incidents for this status page.

Hosting Performance Degradation - Server s1058.use1.mysecurecloudhost.com
Resolved

We would like to give the update that all network and services are stable. We would like to thank you for your patience during this time. 
If you have any questions or need any assistance with you...

Hosting Performance Degradation - s16364.usc1.stableserver.net
Resolved

We recently experienced unusually high traffic on server s16364.usc1.stableserver.net. We would like to give the final update that all network and services are stable. As part of the mitigation proces...

Limited Live Chat Support Availability
Resolved

We've now resolved the incident. Thanks for your patience.

Delays in Support Response
Resolved

Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this per...

cPanel and Webmail temporarily unavailable
Resolved

Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. I...

Reported phishing attempt
Resolved

We would like to thank our clients for being security-conscious and encourage you to contact us if any emails pretending to be Doteasy are received. **Further tips for avoiding phishing content:...

Hosting Performance Degradation | s9513.fra1.stableserver.net
Resolved

Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external nam...

Client-Area Log in Issue
Resolved

We've now resolved the incident. Thanks for your patience.

Hosting Performance Degradation - s15560.lon1.stableserver.net
Resolved

We would like to give the final update that the fix is still in place and things have returned to normal levels. 
If you have any questions or need any assistance with your services, please reach ou...

Hosting Performance Degradation - s11748.sgp1.stableserver.net
Resolved

We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website....

Hosting Performance Degradation | s2927.can1.stableserver.net
Resolved

We've now resolved the incident. Thanks for your patience.

Email Issue Identified
Resolved

After a period of monitoring and testing, our infrastructure team have confirmed that the access issue has been resolved. We want to thank our clients for the patience they've had whilst our team wa...

Urgent Maintenance – email servers (SmarterMail)
Resolved

We've now completed the maintenance. Thanks for your patience.

Email Issue Identified
Resolved

We've now resolved the incident. Thanks for your patience.

Live Chat Delays
Resolved

We've now resolved the incident and live-chat should function normally. We appreciate your patience during this time.

Limited Support Availability Due to Cloudflare Network Incident
Resolved

We've now resolved the incident. Thanks for your patience.

Limited Support Availability Due to Cloudflare Network Incident
Resolved

We've now resolved the incident. Thanks for your patience.

Client Area - Service Interruption
Resolved

We've now resolved the incident. Thanks for your patience.

Chat Support Channel Intermittence
Resolved

Our chat support channel is now operating normally. Thank you for your patience while we worked to resolve this issue.

Intermittent Delays with Domain Requests
Resolved

We've now resolved the incident. Thanks for your patience.